Tips-tips Melayan Pelanggan daripada Pelanggan

Saya suka membeli lebih-lebih lagi kalau dilayan baik. Kadang-kadang tu tak berniat nak membeli tapi bila bercakap lama-lama dengan the salesgirl/ salesman saya jadi terbeli. Tapi saya tak akan membeli apabila saya rasa the salesman/salesgirl being so annoyance walaupun memang saya kena beli. Tapi biasanya yang annoying tu bukan salesman tapi ownernye sebab kedai tu kedai dia. Tapi kalau kedai, memang kedai dia tapi takkan dia sendiri nak beli kat kedai sendiri betul tak?



Saya bagi contoh, adalah satu kali tu saya masuk kedai kain ni, I am so imprressed to the salesgirl and the salesman melayan I, so I tanya dia kalau dia boleh jahit langsir. They are so convincing, tapi bila datang the owner, she asked me to measure the window and door myself guna tali rafia dan datang bawa ukuran not only that, dia punyalah annoying , macam kita tak layak duduk kat tempat berprestij, sebab I pakai uniform kan siap buat assupmtion my place so hulu. I finally decided not to give the sales to them (bumiputera) but to give the sales to non bumi (chinese) who is more professional dan yang melayan pelanggan sebaik yang mungkin. I spend about RM1700 for the curtain that I plan to have. Jangan tuding jari bila orang tak datang kedai kita regadless weekdays or weekend. From then I tell to myself that I will never spend a single cent at that "kedai" anymore and I will never recommend to all my aunties yang berpotensi membeli di sana. Morale of the story, jangan kita pandang rendah pada orang treat everybody the same eventhough peminta sedekah dan jangan suka put blame on others. Lagi satu jangan suka cari salah orang tanpa melihat diri sendiri.

Smile, Friendly, Down to earth will always wins human's heart. As summary a good tips to win customers :



a) Customers' is always right eventhough sometimes they are not but we can educate them.

b) Share your experience with your customers

c) Make friends with your customers

d) Smile

e) Be a good listener

f) Always greet and thank your customers.



All the above is applicable to all types of customers eventhough they are not buying (visitors)



Is it hard for you to the above?